Data Protection Policy

Last updated: 30 October 2026

Liberty ICT Limited is committed to protecting the personal data of our customers, website visitors, employees and suppliers. This policy explains how we meet our obligations under the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and related legislation.

1. Who We Are

Liberty ICT Limited is the data controller for personal data collected through our website, services and business operations.

• Company: Liberty ICT Limited
• Address: 59 Chatsworth Road, Creswell, Worksop, Derbyshire S80 4LH
• Phone: 01909 724000
• Email: info@libertyict.co.uk

2. What Personal Data We Collect

• Business contact data: name, job title, company name, email address, phone number and postal address.
• Account and service data: usernames, support tickets, service configurations, system details and login history.
• Financial data: bank details, invoice and payment records where needed to deliver services.
• Website data: IP address, browser type, pages visited and cookie identifiers via analytics.
• Marketing data: preferences, consent records and campaign interaction history.

3. Lawful Basis for Processing

We process personal data only where we have a lawful basis, such as:

• Contract: to provide IT support and managed services under our agreement with you.
• Consent: for marketing emails, newsletters and optional cookies.
• Legitimate interests: to improve our services, prevent fraud and keep our network secure.
• Legal obligation: to meet tax, accounting and regulatory requirements.

4. How We Keep Data Secure

• Encryption of data in transit using TLS/SSL on our website and customer portals.
• Access controls, multi-factor authentication and role-based permissions on internal systems.
• Regular security reviews, patch management and malware protection.
• Staff training on data protection and confidentiality.
• Secure backups with controlled access and retention periods.

5. Sharing and Transfers

We do not sell personal data. We share data only with:

• Trusted third-party service providers (e.g. cloud hosting, email delivery, accounting software) under contract and confidentiality obligations.
• Professional advisers and regulators where required by law.

Where data is transferred outside the UK, we ensure appropriate safeguards are in place, such as UK-approved standard contractual clauses or adequacy decisions.

6. Data Retention

We keep personal data only for as long as necessary for the purpose it was collected, or as required by law. When data is no longer needed, we securely delete or anonymise it.

7. Your Rights

Under UK data protection law you have the right to:

• Request access to the personal data we hold about you.
• Ask us to correct inaccurate or incomplete data.
• Request deletion of your data in certain circumstances.
• Object to or restrict certain types of processing.
• Withdraw consent for marketing at any time.
• Request a portable copy of your data.
• Lodge a complaint with the Information Commissioner's Office (ICO).

8. Cookies and Tracking

Our website uses minimal cookies for functionality, security and analytics. You can manage cookies through your browser settings. See our Privacy Policy for further details.

9. Data Breach Procedure

We maintain a data breach response plan. If a breach is likely to result in a risk to your rights and freedoms, we will notify the ICO within 72 hours and inform affected individuals where appropriate.

10. Contact Us

For any data protection questions, subject access requests or complaints, please contact:

Richard Siddall
Liberty ICT Limited
Email: info@libertyict.co.uk
Phone: 01909 724000