Privacy Policy & Terms and Conditions

Last updated: 26 October 2026

Privacy Policy

Liberty ICT Limited ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you use our website or services.

1. Information We Collect

• Contact details: name, email address, phone number, and company name when you complete forms or contact us.
• Usage data: IP address, browser type, pages visited, and time spent on the site via standard analytics.
• Service data: information required to deliver IT support, including system details and support tickets.

2. How We Use Your Information

• To respond to enquiries and provide IT support services.
• To send occasional service updates, security alerts, or newsletters (only with consent).
• To improve our website and service offerings.
• To comply with legal obligations.

3. Data Sharing

We do not sell or rent your personal data. We may share data with trusted third parties (e.g., cloud providers, software vendors) only where necessary to deliver our services and under strict confidentiality agreements.

4. Data Security

We implement appropriate technical and organisational measures to protect your data, including encryption, access controls, and regular security reviews. However, no internet transmission is completely secure.

5. Your Rights

• Request access to the personal data we hold about you.
• Request correction or deletion of your data.
• Withdraw consent for marketing communications at any time.
• Lodge a complaint with the Information Commissioner's Office (ICO).

6. Cookies

Our website uses minimal cookies for functionality and analytics. You can disable cookies in your browser settings, though some features may not work correctly.

7. Contact

For privacy-related questions, contact Richard Siddall at info@libertyict.co.uk or call 01909 724000.

Terms and Conditions

These terms govern the provision of IT services by Liberty ICT Limited. By engaging our services, you agree to these terms.

1. Services

Liberty ICT provides IT support, consultancy, cybersecurity, cloud services, and related technology solutions as agreed in your service contract or statement of work.

2. Service Level Commitments

• We aim to respond to support requests within agreed timeframes.
• While we strive for 95% of issues resolved within 1 hour, resolution times depend on issue complexity and client cooperation.
• Scheduled maintenance windows will be communicated in advance.

3. Client Responsibilities

• Provide accurate information and timely access to systems and personnel.
• Maintain appropriate backups unless covered by a managed backup agreement.
• Notify us of any security incidents or suspected breaches promptly.
• Ensure all software licences are valid and legal.

4. Fees and Payment

• Fees are as set out in your service agreement or proposal.
• Invoices are payable within 14 days unless otherwise agreed.
• Late payments may incur interest at 8% above the Bank of England base rate.
• Additional work outside the agreed scope will be quoted separately.

5. Limitation of Liability

• Our liability is limited to the total fees paid for the service in the 12 months preceding the claim.
• We are not liable for indirect, consequential, or loss-of-profit damages.
• We are not liable for issues caused by third-party software, hardware failure, or client negligence.

6. Confidentiality

Both parties agree to keep confidential all proprietary information disclosed during the engagement. This obligation survives termination.

7. Termination

• Either party may terminate with 30 days' written notice.
• We may terminate immediately for non-payment or material breach.
• Data will be returned or securely deleted upon termination, subject to legal retention requirements.

8. Governing Law

These terms are governed by the laws of England and Wales. Disputes shall be subject to the exclusive jurisdiction of the English courts.

9. Changes to These Terms

We may update these terms from time to time. Continued use of our services constitutes acceptance of the revised terms.

10. Contact

Liberty ICT Limited
Worksop, Nottinghamshire
Email: info@libertyict.co.uk
Phone: 01909 724000